Returns

PIAA is committed to providing outstanding customer service. We will gladly refund your purchase price or replace any defective item and most non-defective items. Within 30 days of receipt of your order, you may return products that:

  • Have not been used
  • Are in their original packaging and properly packaged to avoid damage
  • Include all parts, hardware or instructions
  • Are not custom or special orders
  • The return is accompanied by the Return Authorization # we issue on an approved return. (Supplied RGA# needs to be visibly displayed on the return packaging to be received by warranty department. All returns with no RGA# displayed on package will be refused.)

For items meeting these criteria, we will refund the purchase price of the returned items minus the outbound freight, plus a restocking fee of 15%. We reserve the right to waive the restocking fee at our discretion.

To return an item please give us a call at 800-525-7422 or complete the Online Return Form for your RGA.


Warranty Claims

Before you start your claim, there are a few things you’ll need.

Your contact information
You’ll be asked to provide basic contact information to help us resolve your warranty claim as quickly and easily as possible. We will never share your information with any other businesses or organizations.



Your product information
In your Warranty Claim Description, tell us how the product failed to perform.



Your receipt of purchase
Traditional warranty coverage is valid with dated proof of purchase from an authorized PIAA dealer (eBay is not an authorized dealer, any warranty issues with eBay sales must be made with the seller). If you do not have your receipt, and your issue has otherwise been deemed under warranty, we may offer to replace your product for a discounted replacement price. Please fill out the online submission form

CLICK HERE TO START THE ONLINE WARRANTY SUBMISSION

PIAA Corporation USA, Limited Product Warranty

This warranty is valid to the original purchaser only. PIAA Corporation, USA ("PIAA") warrants its products to be free from defects in workmanship and materials under normal use according to the following schedule:

Halogen Bulbs – One year from the date of purchase
Halogen Lamp Housing – Limited Lifetime
LED Lamps – Two years from the date of purchase
G3 LED Bulbs – Five years from the date of purchase
All non-G3 LED Bulbs – Two years from the date of purchase
Horns – One year from the date of purchase

EXCLUSIONS

This Limited Warranty specifically excludes defects resulting from misuse, abuse, neglect, alteration, modification, improper installation, unauthorized repairs, submersion, theft, vehicle crash or any other type of impact. Except for the Limited Warranty stated above, there are no warranties of PIAA products or any part thereof, whether express or implied. Any implied warranty of merchantability or any warranty of fitness for a particular purpose is expressly disclaimed. Some states do not permit the disclaimer of implied warranties.

EXCLUSION OF DAMAGES

In no event shall PIAA be liable for any damages whatsoever (including, without limitation, consequential damages, incidental damages, or damages for loss of use, loss of business profits, business interruption, loss of business information, loss of time, inconvenience, or other losses) arising out of the use, misuse, or inability to use a PIAA product. PIAA reserves the right to change the design its products without any obligation to modify any previous product. This warranty gives you specific legal rights. You may also have other rights that vary by state.

REPAIR OR REPLACEMENT

If a PIAA product is suspected of being defective, it must be submitted freight prepaid to either an authorized dealer, distributor, or PIAA Headquarters for warranty inspection. The receipt or other proof of purchase and a description of the problem must be included. The returned product will be inspected. If the product is found to be defective and covered by this Limited Warranty, the sole remedy is repair or replacement at PIAA’s option. A repaired or replacement product will be shipped back at no charge and will be warranted to be free from defects in workmanship and materials under normal use for as long as the original purchaser owns it. Removal, installation, or reinstallation costs are not covered by this Limited Warranty.

Warranty / Return Questions

PIAA is committed to providing outstanding customer service. We will gladly refund your purchase price or replace any defective item and most non-defective items. Within 30 days of receipt of your order, you may return products that:

  • Have not been used
  • Are in their original packaging and properly packaged to avoid damage
  • Include all parts, hardware or instructions
  • Are not custom or special orders

The return is accompanied by the Return Authorization # we issue on an approved return. For items meeting these criteria, we will refund the purchase price of the returned items minus the outbound freight, plus a restocking fee of 15%. We reserve the right to waive the restocking fee at our discretion.